Contact

We're a small team and we answer our own email. Get in touch about anything — an order, a question before you buy, or a refund.

Email

support@veyrali.com

We reply within one business day, usually sooner. There's no phone line and no chatbot — email reaches an actual person.

Before you write in

A few things that come up often:

• Where's my order? Orders are processed in 1–3 business days, then take 7–15 days to arrive. If it's been more than 30 days since dispatch, email us and we'll refund or resend it.
• It's not right for me. You have 14 days from delivery to request a refund, and you won't need to send anything back.
• It arrived damaged or wrong. Email us within 14 days of delivery with a photo. We'll replace it or refund you in full — your choice.
• Which size do I need? The splint is one size and dial-adjustable, and it fits either foot.

Shipping and returns

We ship free to addresses within the United States. Full details are in our shipping policy and refund policy.